Discharge cohort
87% contacted
14 need nurse review
Healthcare-wide platform
Hospital-grade patient follow-up, without the manual chase.
JCI.LIVE automates pre-op, post-op, discharge, and wellness check-ins so healthcare teams can reach more patients, surface concerns sooner, and keep follow-up work visible from one dashboard.
Pre-op check-insPost-op recoveryDischarge follow-upWellness programsEscalation visibility
Built for healthcare teams that need structured outreach, clear visibility, and secure workflows.
Post-op recovery
11 flagged responses
3 priority callbacks pending
Wellness checks
126 scheduled
6 non-responses since 8am
Care team queue
Follow-up queue preview
Patient ID Initials Workflow Status Owner
PX-1042 M.J. Post-op Day 2 Needs callback RN queue
PX-1187 A.S. Discharge Follow-up Answered / stable Completed
PX-1220 T.W. Pre-op Readiness Missing response Coordinator
PX-1395 L.C. Wellness Check Reported concern Charge nurse
Response mix
What teams are seeing today
Care team preview
Operational handoff panel
- Assigned today14 callbacks
- Flagged responses3 for review
- Unreached patients6 queued for retry
Visibility
Patient list, workflow status, and missed responses stay in one operating view.
Escalation
Concerning answers and non-responses can be surfaced for human follow-up.
Programs
Support one pilot workflow or multiple specialty-care programs from the same platform.
Who it serves
Built for enterprise healthcare operations, with room for specialty care workflows.
JCI.LIVE is designed to work across enterprise care programs and focused specialty workflows, from discharge follow-up in hospitals to premium aftercare in aesthetic practices.
Hospital workflows
Hospitals and Health Systems
Structured outreach for discharge, recovery, and care transition programs.
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Procedure readiness
Surgery Centers
Automated pre-op and post-op check-ins with escalation visibility.
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Aftercare coordination
Dental and Oral Surgery
Consistent aftercare follow-up after extractions, implants, sedation, and oral surgery.
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Premium patient experience
Med Spas and Aesthetic Clinics
Premium post-treatment check-ins for aesthetic and wellness patients.
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Resident wellness visibility
Long-Term Care and Residential Care
Daily wellness checks and response visibility for residents and care teams.
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The problem
Healthcare follow-up is too important to live in spreadsheets, sticky notes, and missed calls.
Care teams are expected to stay connected with patients before procedures, after discharge, during recovery, and throughout ongoing wellness programs — but manual follow-up is time-consuming, inconsistent, and hard to track.
Manual follow-up friction
- Staff spend hours making routine calls.
- Patients miss instructions or forget to respond.
- Teams lack real-time visibility into who needs attention.
- Escalation often depends on manual tracking.
- Healthcare organizations need repeatable workflows, not one-off outreach.
The platform
Automated check-ins with human oversight where it matters.
JCI.LIVE helps healthcare organizations automate routine outreach while giving staff a clear dashboard of responses, non-responses, and follow-up needs.
Operational model
Automate the routine work, keep staff in the loop, and make unresolved outreach visible before it turns into missed follow-up.
Automated Calls
Schedule structured voice check-ins for patients, residents, or program participants.
- Scheduled workflows
- Recurring check-ins
- Patient and resident response capture
- Non-response handling
Care Team Dashboard
Monitor response status, unresolved outreach, and patients who may need attention.
- Response status
- Unresolved outreach
- Patients needing attention
- Team workflow visibility
Escalation Workflows
Flag non-responses or concerning responses for staff follow-up.
- Non-response alerts
- Concerning response flags
- Follow-up queue support
- Human review where needed
API Integration
Connect JCI.LIVE into existing healthcare workflows and systems.
- API-ready architecture
- Workflow configuration
- Integration discussion support
- Scalable deployment planning
Reporting
Track outreach activity, response patterns, and program performance.
- Outreach volume
- Completion rates
- Response trends
- Program-level reporting
Use cases
One platform. Multiple healthcare workflows.
Support focused pilots, specialty programs, and broader follow-up initiatives across hospitals, clinics, and care facilities.
Pre-Op Readiness
Confirm preparation, timing, and readiness before patients arrive.
- Choose the preparation questions and timing for each procedure line.
- Reinforce instructions before arrival and surface missing responses early.
- Give coordinators a clear queue for patients who need a callback.
Post-Op Recovery
Support consistent recovery follow-up after surgery or treatment.
- Check on pain, swelling, bleeding, fever, medication adherence, or recovery concerns.
- Surface patients who need follow-up.
- Provide a consistent recovery experience across every case.
Discharge Follow-Up
Keep care transitions visible after discharge.
- Confirm medication understanding, follow-up plans, and recovery status.
- Keep discharge outreach out of spreadsheets and missed-call loops.
- Escalate concerning answers or non-responses for staff review.
Ongoing Wellness Checks
Automate recurring outreach for residents or patients who need steady monitoring.
- Run daily or scheduled wellness programs for recurring outreach needs.
- Track who responded, who missed a check-in, and what needs review.
- Support resident, chronic-care, or follow-up wellness programs with one view.
Aesthetic Aftercare
Deliver polished follow-up for aesthetic and wellness experiences.
- Check in after injectables, laser treatments, skin procedures, or wellness services.
- Identify patients with questions, discomfort, or concerns that need attention.
- Maintain a premium post-treatment experience without adding manual chase work.
Dental / Oral Surgery Aftercare
Standardize follow-up after extractions, implants, sedation, and oral surgery.
- Reinforce aftercare instructions and expected recovery checkpoints.
- Surface bleeding, swelling, pain, or medication concerns for staff review.
- Give dental and oral surgery teams a consistent aftercare workflow.
How it works
From outreach to action in four steps.
1
Create a check-in workflow
Choose the outreach type, schedule, patient group, and question flow.
2
Automate patient contact
JCI.LIVE sends structured calls or check-ins based on the configured workflow.
3
Track responses in the dashboard
Care teams see who responded, who did not, and which patients need attention.
4
Escalate when needed
Non-responses and concerning answers are surfaced for human follow-up.
Configured for real programs
JCI.LIVE is designed to move teams from routine outreach into clear status review, prioritized follow-up, and human escalation only where it is needed.
- Choose the outreach type, schedule, patient group, and question flow.
- Automate routine contact while keeping staff visibility intact.
- Track responses, non-responses, and follow-up needs from one operational view.
- Surface escalations for human follow-up where it matters.
Dashboard visibility
Give your team one place to see follow-up status.
The dashboard is where teams monitor response status, missed check-ins, escalation flags, patient or resident lists, workflow activity, and reporting views without piecing the story together manually.
- Response status
- Missed check-ins
- Escalation flags
- Patient and resident lists
- Workflow activity
- Reporting views
- Staff notes and follow-up status
- Audit trail visibility
Response status
See who answered, who missed a check-in, and which workflows are active.
Escalation flags
Surface concerning answers and follow-up needs in one visible queue.
Workflow activity
Review outreach progress, queue movement, and reporting trends by program.
Discharge cohort
87% contacted
14 need nurse review
Post-op recovery
11 flagged responses
3 priority callbacks pending
Wellness checks
126 scheduled
6 non-responses since 8am
Care team queue
Follow-up queue preview
Patient ID Initials Workflow Status Owner
PX-1042 M.J. Post-op Day 2 Needs callback RN queue
PX-1187 A.S. Discharge Follow-up Answered / stable Completed
PX-1220 T.W. Pre-op Readiness Missing response Coordinator
PX-1395 L.C. Wellness Check Reported concern Charge nurse
Response mix
What teams are seeing today
Care team preview
Operational handoff panel
- Assigned today14 callbacks
- Flagged responses3 for review
- Unreached patients6 queued for retry
Enterprise and integration readiness
Built to fit healthcare workflows.
JCI.LIVE is designed for organizations that need more than a standalone outreach tool. The platform can support configurable check-in programs, department or facility-level workflows, and deployment planning that starts with a focused pilot.
- API-ready architecture for organizations that need structured workflow connections.
- Configurable check-in programs by department, facility, service line, or patient program.
- Scalable operating model from one clinic or procedure line to enterprise-wide outreach programs.
- Pilot-friendly deployment for one department, one workflow, or one facility before broader rollout.
Built to fit existing operations
- Department or facility-level workflows
- Configurable outreach timing and question flows
- Care-team visibility across active programs
Ready for implementation review
- Integration discussions based on actual workflow requirements
- Deployment planning that can start as a focused pilot
- Contact us to discuss integration requirements for your environment
Security and trust
Healthcare outreach requires a credible security and privacy posture.
Healthcare buyers expect privacy, implementation planning, and a measured security posture to be part of the evaluation from the start.
Important note
No PHI should be submitted through public forms. Security documentation is available upon request as part of buyer and implementation review.
Designed for healthcare workflows
JCI.LIVE is built for healthcare organizations that need a structured, professional approach to outreach operations.
Built with privacy and security in mind
Access, hosting, retention, and implementation details can be reviewed against the scope of each deployment.
HIPAA-aware where applicable
Healthcare buyers can review privacy and workflow expectations as part of pilot or implementation planning.
PHIPA/PIPEDA-aware where applicable
Canadian organizations can discuss privacy expectations relevant to their operating environment.
Security documentation available upon request
Security and privacy review materials can be shared during the buyer review process.
No PHI through public forms
Public contact and demo-request forms are for business inquiries only and should not be used to submit patient information.
Start with one workflow. Scale from there.
Ready to modernize patient follow-up?
Start with a focused pilot for one department, procedure type, facility, or patient program.