Pre-op readiness calls
Confirm patients understand arrival times, preparation instructions, and key requirements before their procedure.
Solutions
Pre-op and post-op check-ins for surgery centers.
Automate routine patient outreach before and after procedures while giving staff visibility into who needs follow-up.
Workflow fit
Built for teams that need follow-up to feel consistent and easy to manage.
Surgery centers move quickly. JCI.LIVE helps your team deliver consistent follow-up without relying on manual call lists or disconnected notes.
Common workflow challenges
- Pre-op readiness is inconsistent when staff are stretched thin.
- Post-op calls consume valuable staff time every day.
- Patients can miss preparation instructions or fail to respond after procedures.
- Teams need repeatable workflows without adding operational complexity.
Use cases
How organizations use JCI.LIVE in this setting.
Arrival and instruction reminders
Reinforce procedure-day logistics so patients arrive prepared and staff spend less time chasing routine details.
Post-op day-one check-ins
Follow up after surgery with a consistent first-day outreach workflow that keeps recovery status visible.
Recovery milestone check-ins
Stay in touch at the moments that matter most during recovery without building extra manual work for staff.
Medication and aftercare reminders
Help patients remember common aftercare steps and surface follow-up needs when additional guidance may be needed.
Escalation for concerning responses
Route patients who report issues into a clear follow-up path so staff can review and respond quickly.
Missed response alerts
Highlight who did not respond so the team can decide when direct outreach is needed.
What teams gain
- Automate routine pre-op and post-op outreach.
- Give staff a dashboard of who responded and who needs attention.
- Support a more consistent patient experience around procedures.
- Help teams stay organized without manual tracking overhead.
What staff can track
- Ready vs. not-ready patients
- Procedure-day follow-up queue
- Recovery check-in status
- Escalation visibility
- Daily workflow progress
Implementation approach
- Configure one workflow by procedure type or location.
- Align outreach timing with pre-op and recovery milestones.
- Start with a single center or service line.
- Expand once the workflow is proven and staff are comfortable.
Security and review
Surgery teams still need patient communication workflows that support privacy and clear staff accountability.
FAQ
Common questions.
Can JCI.LIVE support both pre-op and post-op workflows?
Yes. Surgery centers can structure workflows for readiness before the procedure and recovery follow-up afterward.
Is this only for large organizations?
No. JCI.LIVE supports focused operational teams that need consistency without extra manual overhead.
Can staff still intervene directly?
Yes. JCI.LIVE is meant to surface who needs attention so human follow-up can happen where it matters most.
Next step
Standardize your next follow-up workflow.
Launch a focused pre-op or post-op workflow first, then expand into additional procedure lines as needed.