Solutions

Automated patient follow-up for hospitals and health systems.

Support discharge, recovery, surgical, and care transition workflows with structured outreach, escalation visibility, and integration-ready infrastructure.

Request a Hospital Pilot Talk to Our Team

Hospital problem

Hospitals need repeatable, trackable follow-up.

Manual calls are difficult to scale, especially across departments, facilities, and patient populations.

Hospital use cases

Post-discharge check-ins
Post-op recovery outreach
Pre-op readiness
Care transition support
Chronic care program check-ins
Patient experience outreach
Missed appointment follow-up
Medication or instruction confirmation where appropriate

Why hospitals use JCI.LIVE

Standardize patient outreach
Reduce repetitive staff workload
Improve visibility into outreach status
Identify non-responses
Surface patients who may need attention
Support pilots before broader implementation
Integrate with existing workflows

Security and review

Healthcare organizations need patient communication tools that respect privacy, access control, and operational accountability. JCI.LIVE is designed to support secure outreach workflows and enterprise review.

Dashboard for care teams

Give hospital teams clear follow-up visibility.

Discharge cohort

87% contacted

14 need nurse review

Post-op recovery

11 flagged responses

3 priority callbacks pending

Wellness checks

126 scheduled

6 non-responses since 8am

Care team queue

Follow-up queue preview

Priority sorted

Patient ID Initials Workflow Status Owner

PX-1042 M.J. Post-op Day 2 Needs callback RN queue

PX-1187 A.S. Discharge Follow-up Answered / stable Completed

PX-1220 T.W. Pre-op Readiness Missing response Coordinator

PX-1395 L.C. Wellness Check Reported concern Charge nurse

Response mix

What teams are seeing today

Updated 2 min ago

Care team preview

Operational handoff panel

Assigned today14 callbacks
Flagged responses3 for review
Unreached patients6 queued for retry

Department-level view
Patient status
Follow-up needed
Escalation queue
Activity timeline
Reporting

Integration readiness

Prepared for enterprise review and implementation planning.

Specific health-system integrations should be scoped directly with your organization rather than assumed from public marketing copy.

API integration discussions for healthcare workflow alignment.
Workflow configuration by program, facility, or department.
Potential EHR, CRM, or care-management alignment based on actual requirements.
Scalable deployment planning from a single pilot to broader use.
IT and security review readiness for hospital evaluation processes.

FAQ

Common questions.

Can we start with one department?

Yes. JCI.LIVE is well suited to focused pilots around one department, one patient population, or one care transition workflow before wider rollout.

Does JCI.LIVE replace care coordinators or nurses?

No. It helps automate routine outreach and organize follow-up visibility, but clinical teams remain responsible for patient care and judgment.

Do you claim specific EHR integrations on this page?

No. Integration requirements should be discussed directly with your organization so the workflow and review process match your environment.

Next step

Scope one hospital workflow first.

Start with a focused pilot for discharge, recovery, or one surgical program before expanding across additional departments.