Discharge cohort
87% contacted
14 need nurse review
Platform
The platform behind structured healthcare outreach.
JCI.LIVE helps healthcare organizations automate routine check-ins, keep staff aligned through one dashboard, and scale follow-up workflows with enterprise-ready review paths.
Platform overview
Built for healthcare teams that need follow-up to be visible, repeatable, and easier to manage.
From surgical readiness calls to discharge outreach and recurring wellness programs, JCI.LIVE is designed to help organizations standardize communication while keeping staff focused on the people who need attention most.
Post-op recovery
11 flagged responses
3 priority callbacks pending
Wellness checks
126 scheduled
6 non-responses since 8am
Care team queue
Follow-up queue preview
Patient ID Initials Workflow Status Owner
PX-1042 M.J. Post-op Day 2 Needs callback RN queue
PX-1187 A.S. Discharge Follow-up Answered / stable Completed
PX-1220 T.W. Pre-op Readiness Missing response Coordinator
PX-1395 L.C. Wellness Check Reported concern Charge nurse
Response mix
What teams are seeing today
Care team preview
Operational handoff panel
- Assigned today14 callbacks
- Flagged responses3 for review
- Unreached patients6 queued for retry
Automated Calls
Launch scheduled outreach programs for pre-op, post-op, discharge, recovery, and recurring wellness workflows without relying on manual call lists.
- Scheduled and recurring outreach programs
- Workflow timing aligned to care milestones
- Structured response capture for follow-up review
- Non-response handling for missed check-ins
Care Team Dashboard
Give staff one operational view of who was reached, who responded, and where attention is needed across departments, programs, or facilities.
- Program and patient status visibility
- Prioritized follow-up views
- Response tracking and activity history
- Team coordination around outreach work
Escalation Workflows
Help teams move quickly when a response needs review, a check-in is missed, or a workflow requires direct human follow-up.
- Non-response alerts
- Concerning response flags
- Follow-up queues for staff review
- Escalation paths aligned to your operating model
API and Integrations
Support enterprise buyers that need JCI.LIVE to fit into existing systems, implementation planning, and technical review processes.
- API-based workflow alignment
- Integration planning around real operating requirements
- Deployment scoping with IT and security teams
- Specific integrations confirmed during review
Reporting
Track outreach activity, response trends, and follow-up workload so leaders can understand program performance over time.
- Outreach volume and completion tracking
- Response and non-response trends
- Follow-up activity visibility
- Program-level reporting for operational review
Consumer Site
When a patient or resident-facing experience is part of the rollout, it should remain clearly separated from staff access and implementation planning.
- Public-facing experiences kept distinct from care team access
- App login remains separate from marketing pages
- Consumer workflows reviewed based on rollout scope
- Enterprise buyers stay focused on operational value first